Payment and customer’s security:
All our transactions are processed securely by Paypal, meaning your credit card information is safe and never stored by us. You do not need a Paypal account for ordering.
We use your postal address and email to keep in contact with you during delivery. We keep your email for notifying you of news from the BlogShop, if you wish for us not to do so just let us know. We do not share your address or email with third-party companies for annoying popups, promise!
Your order will be treated within two business days or earlier. We will send you an email to confirm your order before shipping. If you want to cancel or change an order, please contact us rapidly by email or by the contact form and we will do our best to cancel or change, if it is not too late. We only handle orders by internet, not by phone.
Returns & refunds:
Customers can feel free to return products for getting a refund. In this case please respect these terms:
- Please notify us about the return within seven days after you reception of the product.
- The product must be returned to us, at our postal address here below, within fourteen days from delivery – in a perfect, unused and original shape with original packaging. Used or deficient products will not be accepted for return or refund.
- Mail postage for returned items will be refunded for delivery made inside France. For delivery outside France mail postage is paid by customer.
- Sale items are not refunded or exchanged.
Shipping & delivery:
Free shipping in Europe by traceable postal mail.
Outside Europe our shipping goes by registered priority mail paid by customer. This means your shipment is insured and will be delivered to you in person, you showing your ID. If the order contains more than one product, shipping rate is calculated by the total weight of all products.
For shipping rates, please check on bottom of the product’s page or the shipping rate calculator in your shopping basket.
Delivery takes about 2-3 business days inside France, about 4-7 business days inside Europe. For destinations outside Europe this depends on your location, we will contact you for further info.
- Please kindly note: If you wish shipping by registered priority mail inside of Europe, please let us know at the same time as you place your order, thank you.
Customs & taxes:
We ship from France. If you live in the European Union, there are no customs. Our prices do not include VAT, since our small company is exempt from VAT according to French law.
For those of you living outside the European Union: Please always check the situation with your local customs office before ordering. Please note it is the customer’s responsibility to pay additional customs and taxes.
- Please note we do not handle orders by phone, only by internet.
- For contact please use our contact form or email, here beside. We guarantee we will get back to you within 24 hours with the information you need.